Solutions
Specialized markets like health care require specialized applications to meet specific needs. CTS allows healthcare providers to quickly get their service up and running by plugging into all or some of the CTS offering. CTS delivers consistent performance based solutions based upon predefined service level agreements that are customized for each client.
Transcription
CTS commits to its clients that it will provide transcribed files that achieve a score of 98 for accuracy on the standard set out in the AAMT guidelines. CTS also commits that it will turnaround files minimally 98% on time, according to contracted service level agreements. QA audits are performed both thru a random sample of work and thru direct audits. Audit results are tracked and incorporated into an overall performance review.
CTS provides contracted turnaround times of 60 minutes to 48 hours.
CTS solutions include services, technology, training, implementation, interface, and support. One line price that includes all these capabilities at no additional cost.
Editing services
CTS has responded to the technological changes in the marketplace and have expanded our offering to include editing services for clients implementing voice recognition.
Our transcriptionist are cross-trained on the most prevalent speech recognition platforms. All CTS MT’s undergo editing training. All CTS MT’s will be transcriptionist/editors and editing is part of our MT new hire-training program.
Speech Recognition
CTS partners with leading technology vendors blending services and technology to create compelling offers for healthcare providers. CTS can easily implement a full speech recognition solution that combines technology and labor to create immediate cost savings.
Workforce Options
Healthcare is characterized by inefficiencies and limited budgets. Our business model incorporates both a US and off shore delivery model. We offer our clients the choice of workforce options or they can choose a blend approach for clients who want to mix workforce options for cost savings. CTS offers a dual delivery model with no upfront costs providing a value added solution.